FAQ

Common questions about using the Creopse administration. If your question isn't here, contact your administrator.

Content & publishing

I edited a section but nothing changed on the public site

You probably missed the publishing step: in the Visual Editor, changes only become publicly visible after clicking Publish. The Preview button lets you check the rendering before publishing.

How do I add a new page or reorder its sections?

From Content Management, the page list offers Add page and Rearrange pages. Once a page is selected, its sections can be reordered, shown/hidden, or edited directly.

I can't find how to attach a new section to a page

From the page in question (in Content Management), the Insert or remove sections block lets you add one. The same action is also available from the Visual Editor.

What's the difference between an article's statuses (Draft, Pending, Published)?

Draft is only visible to its author, Pending flags an article that's ready but awaiting approval, and Published is visible on the public site. See News Management.

A section's content isn't showing in a given language

Check that the corresponding field was actually filled in for that language — Creopse content is bilingual per field, a missing value in one language stays empty rather than automatically falling back to the other language.

Media

I deleted a file by mistake, can it be recovered?

Yes, as long as it hasn't been permanently deleted: the Trash tab in the Media Library groups deleted files and lets you restore them.

Users & access

How do I add a new administrator?

From User Management, the Add button creates a new account, which is then assigned a role from Access management.

I don't have access to a section I should be able to see

This depends on the permissions tied to your role. Ask an administrator to check your role in Access management, or check your current role from Account Information.

Account

I forgot my password

Use the recovery link on the login page. Once logged in, the password can be changed at any time from Account Information (click the pencil icon next to the Password field).

I didn't receive my account's verification email

Check your spam folder — the banner shown on the Overview page also lets you resend the verification link.

Extensions

Is it safe to install a plugin?

A plugin has access to your site once installed — only install plugins from a source you trust. See Extensions.